Playvale Games

Help and support

Playvale Games LLC · Playvale (Android and iOS) · Français

We're happy to help. Write to us at support@playvale.games and a real person will answer, in English or French. We aim to answer within 3 business days.

1. Send feedback from the app

Open the menu, choose Help and feedback, then Send feedback. You can tell us about a bug, ask for a feature, or just say hello. It goes straight to our team.

2. Common questions

Do I need an account? No. You can play every game, online too, without one. An account keeps your games and friends safe when you get a new phone, and you can add one any time from the menu.

How do I play my friends? Start a table and send your friends the link. Or open the Lobby tab to join a table with people who are online now.

Does it cost anything? No. Playvale is free. Online games use credits, and everyone gets free credits every day. If you'd like no ads, Premium is a monthly or yearly subscription that removes them. Without ads to watch, Premium players don't spend credits either. It unlocks nothing else.

How do I cancel Premium? In the app, open the menu, choose Premium, then Manage. Or cancel in Google Play under Payments & subscriptions, or on iPhone in Settings under your name and Subscriptions. Refunds go through Google Play or the App Store. Our terms of service say more.

Someone was rude at a table. Tap their name to open their card, then choose Report or Block. We read every report.

3. Your data

Our privacy policy says what we keep and why. To get a copy of your data, if your account has a confirmed email, open the menu, choose Account, then Download my data, and we'll email it to you. Or write to privacy@playvale.games. To delete your account, or your device's data if you never made one, see Delete your account. The terms of service cover the rest, and our legal notice says who we are.